Welcome to Planeezy LTD. These Terms & Conditions govern all bookings made with Planeezy (“Planeezy”, “we”, “our”, or “us”). By making a booking with us, you agree to be bound by these Terms & Conditions.
Last updated August 2026.
Planeezy provides a professional Meet & Greet parking service for customers travelling to and from London Stansted Airport. Your vehicle will be collected from the agreed meeting point, securely stored for the duration of your trip and returned to you upon your arrival.
Your booking is confirmed only when:
Please ensure all booking details, including vehicle registration and flight information, are correct.
Customers confirm that their vehicle:
Planeezy reserves the right to refuse any vehicle considered unsafe.
Customers must arrive at the agreed meeting point at the booked time.
Customers must contact us 45 minutes prior to arriving at the terminal for your departure and on arrival as soon as your flight has landed at London Stansted Airport.
If you are delayed, you must notify us immediately using the contact details provided in your booking confirmation.
Failure to notify us may result in waiting charges or your booking being treated as a No Show.
To protect both our customers and Planeezy, every vehicle undergoes a digital inspection at both collection and return.
Our driver will complete a digital vehicle condition report, including:
The customer will be invited to inspect the report before providing an electronic signature confirming that the recorded condition accurately reflects the vehicle at the time of handover.
Once signed, the report forms part of the booking agreement.
Before the vehicle is handed back, a second inspection will be completed, including:
The customer will be asked to inspect the vehicle and provide a second electronic signature confirming receipt of the vehicle.
Once the return inspection has been completed and signed, the booking will be considered complete.
Electronic signatures obtained during collection and return are accepted as confirmation that:
Digital inspection reports, photographs and signatures may be retained for insurance, legal and operational purposes.
Vehicles are stored at secure off-airport parking facilities.
For operational reasons, vehicles may be moved within our storage facilities or between secure storage locations when necessary.
Your vehicle will only be driven for operational purposes including:
Reasonable operational mileage will be added.
Customers should remove all valuables before leaving their vehicle.
Planeezy accepts no responsibility for the loss of:
All vehicles are driven by insured drivers.
Planeezy will exercise reasonable care while your vehicle is in our possession.
However, we are not responsible for:
Nothing within these Terms limits any liability that cannot legally be excluded under the laws of England and Wales.
Where possible, Planeezy monitors scheduled flight arrival times.
No additional parking charge will apply for same day genuine airline delays, provided the original flight number remains unchanged. However if flight changes occur that change the date of collection, then additional parking charges will apply.
If your flight number changes, you must notify us as soon as possible.
Booking amendments are subject to availability.
Changes requested within 24 hours of travel cannot be guaranteed.
Additional charges may apply where amendments increase the length or complexity of the booking.
More than 48 hours before your booking: Refund less a £10 administration fee.
24–48 hours before your booking: 50% refund.
Less than 24 hours before your booking: No refund.
Your booking includes up to 30 minutes waiting time from the agreed collection or return time. Thereafter, the following charges apply:
| Waiting Time | Charge |
|---|---|
| First 30 minutes | Included |
| 31–60 minutes | £15 |
| Each additional 30 minutes | £10 |
Waiting charges must be paid before the vehicle is released.
A booking will be considered a No Show if:
A £35 No Show Fee will apply.
Parking charges remain non-refundable.
If your vehicle remains with us longer than originally booked:
Where a customer returns earlier than originally booked, Planeezy will make every reasonable effort to return the vehicle as quickly as possible.
An Early Return Call-Out Fee of £25 may apply where additional staffing or operational arrangements are required.
Bookings outside our advertised operating hours may incur an additional £20 Out of Hours Charge.
Any airport access fees, terminal charges or government-imposed levies introduced after your booking may be added where applicable.
Planeezy’s Meet & Greet service operates using the designated airport drop-off and pick-up areas.
The initial terminal entry and exit fee incurred by Planeezy when collecting your vehicle is included within the cost of your booking.
Upon your return, your vehicle will be delivered back to the agreed terminal collection point. Any airport exit fee payable when you drive your vehicle away from the terminal is the responsibility of the customer and is not included within the booking price.
The customer must pay the applicable airport exit charge directly at the airport exit barrier using the payment methods accepted by the airport.
If airport operators amend their tariffs or introduce new access charges, Planeezy reserves the right to update its pricing accordingly. Any such changes will be reflected in future bookings.
Customers must inspect their vehicle before leaving the handover location.
Any concerns regarding the condition of the vehicle must be reported immediately.
Where necessary, Planeezy will investigate using:
Claims reported after leaving the handover location may be more difficult to verify.
Items found inside vehicles will be retained for up to 28 days.
Customers are responsible for any postage or collection costs.
All outstanding balances, waiting charges and additional fees must be paid before the vehicle is released.
| Service | Charge |
|---|---|
| No Show | £35 |
| Waiting (31–60 mins) | £15 |
| Additional Waiting | £10 per 30 mins |
| Extra Parking | £25 per day |
| Early Return | £25 |
| Out of Hours | £20 |
| Cancellation Admin Fee | £10 |
Planeezy shall not be liable for delays or failure to perform its obligations where caused by circumstances beyond our reasonable control, including but not limited to:
Customer information, photographs, inspection reports and digital signatures are stored securely and used only for operational, insurance, legal and customer service purposes in accordance with applicable data protection laws.
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By making a booking with Planeezy, you confirm that you:
If anything in these terms isn’t clear, give us a call on 0203 540 5819 or send us your details on the quote page and we’ll come back to walk through it with you.
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